Hyundai
Project Manager / Program Manager
Aug 2025 – Present
- Lead enterprise-scale digital transformation initiatives.
- Manage project portfolio, governance and delivery.
- Drive stakeholder engagement and executive reporting.
- Oversee budget, risks, resources and vendor management.
Sun Life Financial
Associate Project Manager & Agile Business Analyst
Feb 2020 – Jul 2025
- Led Agile delivery teams across global initiatives.
- Managed IFRS17, Archer, FCRM and Risk Management projects.
- Facilitated sprint planning and release management.
- Delivered AI-powered automation and digital solutions.
Amdocs
Senior Business Analyst
Sep 2018 – Nov 2019
- Managed production support and service delivery.
- Led SLA, Incident and Problem Management.
- Performed RCA and continuous improvement initiatives.
- Supported COMCAST and Astro projects.
Zensar Technologies
Senior Application Support & Operations Analyst
Nov 2015 – Aug 2018
- Supported Indigo Airlines operational platforms.
- Worked on AIMS, ACARS, iCrew and Crew Logistics systems.
- Performed operational analytics and reporting.
- Resolved critical airline production issues.